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Below are our cardholders review of the Citi AAdvantage credit card.
Date : 3rd June 2005
First Name: Andrew
Which credit card are you reviewing?: citi aadvantage
How long have you had this card?: more than 10 years
Rewards and Benefits: Poor - not happy, looking for a new card perhaps.
Cost and Fees: Poor - high annual fees and/or high apr
Customer Service: poor - poor service, rude, could not get things resolved.
Comments : FYI, my email exchange with citibank and my phone experience.
Subject new card 04/03/05
You wrote:
Hi,
Do you have a no fee credit card
If so where do I find the details?
The card I have now collects miles that are more trouble than they are worth.
I would rather not pay a yearly fee to be so bothered.
Thanks
Re: new card 04/03/05
Customer Service Wrote:
We understand that your current account may no longer fit your needs. That is why we offer a wide variety of card products to choose from. To learn more about them and find the right card for you, please contact us at
800-950-5114. We are available 24 hours a day, 7 days a week. Outside the U.S., call collect at 605-335-2222.
My email to Citi on my latest & last phone experience:
Hi,
Thank you for your apparently computer-generated email response. Per your suggestion I called 800 950-5114, and was annoyed and disappointed.
Details:
I reached "Alvin" in India. He asked for confidential information which I provided. Then in response to my query about what no-fee cards are available from Citibank he very hurriedly responded there where too many to
discuss. When I asked where I could find this information, he launched into a sales-blitz about the benefits of a "credit protection" service, which I insisted I did not want. After having to interrupt him several times with
my insistence I did not want what he was selling, he graciously said he would transfer me to the "web site support" group who would direct me to the cards available. I then received a white noise on the phone then a dial tone. I had been hung up on.
Your computerized-India-assisted-customer-response-system needs a tune-up.
In my past experience the service calls I have placed that were taken by reps in Asia have been very well serviced and polite. I hope this latest experience isn't a omen of things to come. Pushy, heavily accented, hard to understand, reps pushing products when I am trying to get my account serviced.
It would make a great skit for Saturday Night Live.
-end of note-
Would you recommend this card?: No
Editor's Comment - Since Andrew's post, Citi has introduced the CitiŽ BronzeŽ/AAdvantageŽ MasterCardŽ, which has no annual fee. With this card you earn one mile for every two dollars that you spend on the card.
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